I ordered a Kindle from Amazon yesterday. Within a few minutes of pickup from the ship point, UPS and Amazon were both insisting that the device had been delivered 18 months ago to a city 150 miles away. Turns out the UPS tracking numbers are re-used, although it's not clear if it's UPS or the shipper that is at the root of the problem.
I called UPS and got someone who wasn't surprised (and not concerned, either) and checked and said the package was on schedule. If they could tell this, why couldn't their web service?
Very strange.
More later.
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